Furthermore, I reached out to our Spa Manager and she would still like to hear more about your experience in order to better service future guests, so I encourage you to reach out to me at my contact information which is listed below and I will get you in contact with her.
Pleasant to visit, please feel free to reach out to me directly and I will personally handle your reservation to ensure you are completely satisfied. Despite your feelings about our property, I would like to personally extend an invitation for you to come back and give our property another chance. I hope I explained that sufficiently and respectfully. Basically, all of your savings would be eliminated. The only insight that I have related to your services/package is the Spa's policy is most definitely to allow you to add on services, but one cannot change services within a designated package or else the package would no longer be a package and it would go to the guest being charged for individual services. I assure you that we strive for total guest satisfaction so I am not quite sure why you were treated the way that you were treated. On behalf of the entire Resort, I want to apologize for the miscommunication about our Spa and the service that was provided to you by the staff. Dear Kittie181- Thank you for taking the time out of your day to review the Soaring Eagle Casino and Resort.
